Legal Center

Transparency is key to our partnership.

Jump to Privacy Policy Jump to Terms of Service

Privacy Policy

Last Updated: November 2025

1. Introduction

Gobookin.com ("we," "our," or "us") respects your privacy and is committed to protecting the personal data of our clients (Merchants) and their end-users (Members). This Privacy Policy explains how we collect, use, and safeguard your information when you use our SaaS platform.

2. Information We Collect

We collect information to provide our booking and management services:

  • Merchant Data: Business name, contact details, staff names, and payroll configurations.
  • Member Data: Information entered by the Merchant or the Member, such as names, phone numbers, email addresses, and service history.
  • Transaction Data: Details regarding wallet top-ups, service bookings, and product purchases.

3. How We Use Your Data

Your data is used strictly for the operation of the Gobookin services:

  • To process bookings and manage staff schedules.
  • To calculate and generate staff payslips.
  • To manage Member Wallets, including top-ups, deductions, and auto-refunds.
  • To send transaction receipts and booking confirmations.

4. Data Hosting & Security

Our servers are securely hosted in Singapore. We employ industry-standard security measures to protect your data from unauthorized access. While you may access your dashboard from overseas, the physical data resides within Singapore jurisdiction.

5. Data Sharing

We do not sell your personal data. We may share data only with:

  • Service Providers: Third-party hosting or email delivery services required to run the platform.
  • Legal Authorities: If required by law to comply with a judicial proceeding or court order.

6. Contact Us

If you have questions about this Privacy Policy, please contact us at sales@gobookin.com.

Terms of Service

Last Updated: November 2025

1. Acceptance of Terms

By accessing or using Gobookin.com, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Subscription & Fees

Gobookin operates on a subscription basis (SaaS):

  • Monthly Fees: Subscriptions are billed monthly based on the plan selected (Starter, Business, or Professional).
  • Waived Fees: Currently, we have waived the one-time setup fee (S$250) and the monthly hosting fee (S$10). We reserve the right to modify these waivers for future accounts with notice.
  • Non-Payment: Failure to pay the monthly subscription may result in the suspension of your account access.

3. Cancellations & Refunds

  • Subscription Cancellation: You may cancel your subscription at any time. Your access will continue until the end of your current billing cycle. We do not offer pro-rated refunds for partial months.
  • Data Deletion: Once cancelled, your data will be permanently deleted from our systems within the next 60 days, unless retention is required for legal compliance (Legal Exceptions).
  • Member Wallet Refunds: The "Auto-Refund" feature within the platform applies strictly to internal Member Wallet balances when a booking is cancelled within the system rules. This does not refer to cash refunds from Gobookin to the Merchant.

4. User Responsibilities

The Account Admin is responsible for:

  • maintaining the confidentiality of login credentials.
  • all activities that occur under their account.
  • ensuring that data entered (including staff pay rates and member details) is accurate.

5. Service Level Agreement (SLA) & Uptime

Gobookin strives to maintain a 99.9% service uptime. However, you acknowledge that:

  • Hosting Dependency: Our infrastructure is hosted by third-party providers. Consequently, actual server uptime is dependent on their performance.
  • Liability: Gobookin is not liable for any downtime, service interruptions, or data inaccessibility attributed to hosting provider failures, maintenance, or force majeure events. We provide the software "as is."

6. Compensation Plans

In the event of significant service downtime where compensation is deemed applicable by Gobookin, the following terms apply:

  • Service Credits: Compensation is strictly offered in the form of prospective service credits to be applied to future subscription invoices. We do not provide direct financial reimbursement for business losses.
  • Maximum Liability: Under no circumstances shall Gobookin's total liability for compensation exceed 10 times (10x) the monthly subscription fee paid by the user.
  • Proof of Loss: To claim compensation beyond standard service credits, the user must demonstrate a quantifiable financial loss directly caused by the outage. Liability for indirect, incidental, or consequential damages (e.g., lost profits, business interruption) is explicitly excluded.

7. Limitation of Liability

Beyond the specific compensation plans outlined above, Gobookin shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the service after any such changes constitutes your acceptance of the new Terms.